Every complaint, suggestion, or concern is reviewed by our clinical leadership within 24 hours. No automated forms. Real responses from real doctors.
Feedback submitted here goes directly to Dr. Anil Bhatt (Group Director) and Dr. Bharath Kumar (Executive Director). Not a customer-service queue. Not an outsourced helpdesk. Real doctors who read every message.
If your concern is medical, you'll hear from a nephrologist. If it's billing, operations, or process — you'll hear from the COO or ED. If it's an emergency, call us directly — don't wait for the form.
WhatsApp for fastest response. Email for a written paper trail. Both reach the same inbox.
Type your concern. Attach a photo or document if helpful. Avg. first response time: 47 minutes.
Open WhatsApp →Subject pre-filled, addressed to nephrology.ckdr@gmail.com and info@renacareckdr.com. Use this for formal grievances.
Open Email →If this is a medical emergency or you can't wait, contact us directly. Don't use the form.
You receive a WhatsApp or email reply confirming your concern has been received and assigned to a specific clinician or operations lead.
The assigned lead reviews session logs, speaks with the on-duty team, and contacts you for clarification if needed.
You receive a written response detailing what happened, what we've changed, and (if applicable) what compensation or correction is offered.