Last updated: 2026-06-09 · Renacare Center for Kidney Disease and Research Pvt. Ltd.
1. Information we collect
When you interact with Renacare (visiting our website, booking a visit via WhatsApp, becoming a patient at one of our 7 centres), we collect:
- Contact information — name, phone number, email address, address you share when booking or registering as a patient
- Health information — medical history, lab reports, prescriptions, dialysis records, and clinical notes when you become a patient (stored under healthcare data protection)
- Website analytics — pages visited, device type, browser, approximate location, time spent — collected via Google Analytics 4. No personal identification.
- WhatsApp/email correspondence — when you message us, the content of those messages
2. How we use it
Your information is used strictly for:
- Providing you medical care (clinical decisions, prescriptions, dialysis prescriptions)
- Responding to your booking, feedback, or inquiry
- Insurance claims processing (where applicable, with your consent)
- Improving our website and services through aggregated analytics
- Compliance with Indian medical regulations and tax laws
3. What we don't do
We never:
- Sell your personal or health information to any third party
- Share patient health information with marketers or advertisers
- Use your data for unsolicited marketing without explicit consent
- Store payment card details on our website (handled by certified gateways)
4. Who has access
Within Renacare, only your treating physicians, nursing staff, and authorised administrative team can access your clinical records. Our IT systems are restricted by role-based access controls.
Health data may be shared with:
- Other healthcare providers only with your explicit consent (e.g., referral to specialist, hospital admission)
- Insurance/TPA companies for claims processing when authorised by you
- Government health authorities only when legally required (disease surveillance, court orders)
5. Your rights under DPDP Act 2023
As a data subject under India's Digital Personal Data Protection Act 2023, you have the right to:
- Access — request a copy of all personal data we hold about you
- Correct — fix any inaccuracies in your data
- Erase — request deletion (subject to medical record retention laws)
- Withdraw consent — opt out of non-essential processing at any time
- Grievance — file a complaint with our Grievance Officer or the Data Protection Board of India
6. Cookies and tracking
Our website uses Google Analytics 4 cookies to understand visitor behavior in aggregate. No personal identifiers are stored. You can opt out by configuring your browser settings.
7. Children
Renacare does not knowingly collect data from children under 18 without parental consent. If you believe a child has shared data with us, contact us immediately for deletion.
8. Changes to this policy
We may update this policy. Material changes will be notified via our website. Continued use after changes constitutes acceptance.
9. Contact our Grievance Officer
For privacy concerns or to exercise your rights:
Email: info@renacareckdr.com
Phone: +91 98181 83957
Address: Renacare Center for Kidney Disease and Research Pvt. Ltd., Sector 37, Noida 201303, Uttar Pradesh, India
We acknowledge all privacy queries within 24 hours and resolve within 7 working days.